The delivery bay

Shipping & delivery

Where we ship, how long it takes and what it costs.

Where we deliver

We ship to addresses in India only. At checkout, your PIN code is used to fill in your city and state — this confirms the PIN code exists, not that a courier delivers there. If we find after you order that we cannot deliver to your address, we will contact you and, if there is no way to deliver it, cancel the order and refund anything you have paid in full.

Cost

Timelines

These are typical times, not guarantees — courier delays, weather and public holidays can add a day or two. If an order has not arrived 10 days after dispatch, contact us and we will chase the courier for you.

Tracking

Once your parcel is handed to the courier, we add the courier name and tracking number to your order tracking page. You can look it up any time with your order number and the phone number or email you used at checkout.

Failed deliveries

Couriers usually make more than one delivery attempt and may call the number on the order. If a parcel is returned to us as undeliverable, we will contact you to re-ship it (prepaid orders) or cancel and refund it in full.

Damaged on arrival

If the packaging is visibly damaged when it reaches you, photograph it before opening and email us the same day. We will replace the item or refund you — see returns & refunds.